IndiGo website glitch disrupts flight bookings and online check-in

IndiGo's website faced its second disruption in a week on August 21, with users unable to search or book flights. Passengers saw a "No Data Available" error, while the cause of the latest outage remained undisclosed.

New Delhi: IndiGo's website faced another technical disruption on Friday, leaving several passengers unable to book flights, complete web check-ins or access certain online services. Some users also reported difficulties logging into the airline's mobile application. #BREAKING | IndiGo's website hit by service disruption for second time in a week, customers unable to book ticketsRead: https://t.co/lWgT2XyRBX pic.twitter.com/lhMkeBKB51— Hindustan Times (@htTweets) August 21, 2026 The airline acknowledged the issue through a service advisory, stating that it was experiencing intermittent problems with its core reservation platform. IndiGo said the disruption could make it difficult for some customers to access its online services."We are currently experiencing intermittent issues with our core reservation platform, which may make it difficult for some customers to access our online services," the low-cost airline said.IndiGo Reservation Platform Glitch Disrupts Bookings, Online Check-In Across Website And App "Our teams are working on priority, along with our partner, to resolve the issue as quickly as possible," it added.During the disruption, IndiGo's website displayed a “no data available” message when users attempted to access flight booking services. Several passengers also raised complaints through the airline's official X account, citing failed bookings, problems with web check-ins and delays or failures in receiving payment confirmations.The airline has not yet disclosed the specific cause of the latest disruption or identified the technology partner involved in addressing the reservation platform issue.IndiGo Website Outage Disrupts Flight Bookings, Online Check-In; Airline Reports Reservation System Issue The incident comes just two days after IndiGo reported a similar problem with its core reservation system. On Wednesday, the airline said it was facing “intermittent issues” with the platform that could affect customers' access to online services.The recurrence of the technical problem within the same week has raised concerns among passengers who rely on IndiGo's digital platforms for booking, check-in and payment-related services.IndiGo is India's largest airline by domestic market share and accounted for around 67 per cent of the country's domestic aviation market in July. Given its dominant position, disruptions to its reservation and booking systems can affect a large number of passengers across the country.The airline's latest advisory did not provide a timeline for the complete restoration of its online services.Disclaimer: This story is from the syndicated feed. Nothing has been changed except the headline.

IndiGo said on Wednesday it was experiencing 'intermittent issues' with its reservation system, affecting some customers' access to online services.

The website of India’s largest airline IndiGo prevented some users from booking tickets on Friday, displaying a “No Data Available” message during flight searches, in the second disruption to its online services in a week.The latest issue affected flight searches, with users redirected to the airline’s home page after the error message appeared.On August 19, IndiGo had said it was experiencing intermittent issues with its core reservation platform, which could make it difficult for some customers to access its online services. The airline had said it was working with its partner to resolve the issue and advised customers with later travel plans to try accessing its website or app again after some time.IndiGo had apologised for the earlier disruption and asked customers requiring immediate travel assistance to contact its call centre.

The cause of ⁠the outage was ‌not immediately clear

New Delhi, August 19, 2026: India's largest airline IndiGo said on Wednesday that its core reservation platform was facing intermittent issues, leaving some customers unable to book tickets or complete online check-in.The disruption affected passengers trying to use the airline's website and app. IndiGo, which controls more than 65% of India's domestic aviation market, did not identify the partner behind the reservation platform or disclose what caused the problem, Reuters reports.Booking Troubles Hit TravellersReuters journalists in at least three Indian cities were unable to book tickets on the IndiGo website. When they searched for flights, the website displayed a "no data available" message.Problems were also visible on another travel booking website. When Reuters attempted to book an IndiGo ticket, the website said the airline's systems were experiencing a technical problem and asked customers to try again after a short while.Several passengers also complained to the airline on X about being unable to book flights or complete online check-in. One user said he had been trying to complete web check-in since Wednesday morning through both IndiGo's website and app without success.Customer Care Unable To HelpThe user said an IndiGo customer care executive was also unable to assist because of apparent server issues, highlighting how a problem with a core reservation system can quickly affect multiple points of passenger service.IndiGo advised customers needing immediate travel assistance to contact its call centre. Passengers travelling later were asked to try the website or app again after some time.Ministry Yet To RespondThe Ministry of Civil Aviation did not respond to an email seeking comment on the disruption.For an airline with more than 65% of the domestic aviation market, even intermittent technology problems can have a wide impact. The difficulties reported across booking, check-in and customer support also underline how dependent modern airline operations have become on functioning digital systems.Disruption Follows December CrisisThe latest technical trouble comes after IndiGo faced sharp scrutiny in December over poor pilot roster planning. The problem forced the airline to cancel around 4,500 flights, leaving tens of thousands of passengers stranded and disrupting travel across India.Also Watch: IndiGo Kolkata-Chennai Flight Suffers Engine Failure, Makes Emergency Landing With 224 On Board - VIDEOThat episode was described as India's worst aviation crisis of its kind in years. Against that backdrop, the latest reservation platform disruption is likely to put renewed attention on the reliability of the airline's passenger-facing systems, even though the cause and full extent of Wednesday's technical problem remain unclear.To get details on exclusive and budget-friendly property deals in Mumbai & surrounding regions, do visit: https://budgetproperties.in/

IndiGo, said on Wednesday (18 August) that it was facing intermittent problems with its core reservation system, leaving some passengers unable to book flights or complete online check-in.

IndiGo’s website suffered a technical outage on Wednesday, disrupting flight bookings and other online services for some customers. Users searching for flights were reportedly shown a “no data available” message, while others faced difficulties completing transactions.India’s largest airline, with more than 65% of the domestic aviation market, did not immediately comment on the disruption when approached for a response.According to Reuters, customers in at least three Indian cities were unable to purchase tickets through IndiGo’s website. A separate travel booking platform also displayed a message informing users that the airline’s systems were experiencing a technical issue and asking them to try again later.'Mera Bachcha Bimaar Hai!': Woman Creates Ruckus, Damages Property At Bhubaneswar Airport After IndiGo Flight Cancelled Hours After Scheduled Departure | Video Several passengers took to X (formerly Twitter) to report problems with flight bookings and online check-in services.IndiGo subsequently acknowledged the disruption, saying it was experiencing intermittent problems with its core reservation platform. The airline said its teams were working with a technology partner on priority to restore the affected services.Customers requiring urgent travel assistance were advised to contact IndiGo’s customer service centre. Passengers with travel scheduled for a later date were asked to try using the airline’s website or mobile application again after some time.The airline apologised for the inconvenience and thanked customers for their patience while the issue was being resolved. The outage adds to the challenges faced by IndiGo, which came under intense scrutiny in December after problems with pilot roster planning resulted in the cancellation of around 4,500 flights.The cancellations left tens of thousands of passengers stranded and caused widespread disruption to air travel across India.The latest website and reservation-system issue appears to be separate from those operational problems, but it has again highlighted the importance of reliable digital infrastructure for India’s largest airline.With a substantial share of domestic passengers dependent on IndiGo’s booking and check-in systems, even intermittent technical failures can quickly affect a large number of travellers.

IndiGo customers in several Indian cities reported difficulties booking flights and completing online check-in through the airline’s website on Wednesday.

IndiGo website hit by glitch passengers unable to book tickets