Reports across multiple outlets describe a wave of Instagram account takeovers linked to Meta’s AI-powered support chatbot. Users who posted on social media say their accounts were hacked over the weekend, and several reports attribute the incidents to how the chatbot handled requests that allowed account access changes. Accounts were reportedly compromised after hackers used the chatbot to request actions tied to account recovery, including adding or switching an email address and triggering a password reset flow. Some coverage includes demonstrations showing a sequence where the bot sends a verification code, the code is provided back to the bot, and the bot then enables a “Reset Password” option that leads to account control.

Meta says it is working to secure accounts affected by the issue and has stated it has fixed the underlying problem. The New York Times and others characterize the event as an AI-related bug that enabled account takeover, and CNET notes Meta addressed the exploit but accounts some victims were still targeted even after the fix was announced. Several outlets say the total number of affected accounts is unclear, while at least one report mentions high-profile accounts referenced in public examples.