South Korean lawmaker Mo Gyeong-jong says complaints from foreigners about alleged taxi fare overcharging in Seoul have topped 6,000 over the past five years, while administrative action is rare. Citing Seoul city government data, he reports 6,481 complaints were filed between 2021 and August this year.
Mo says only 204 of the complaints led to administrative measures, about 3.1%. Of those, 28 cases result in license suspension or cancellation, while 176 end with warnings. Another 4,368 complaints, or more than 67%, are closed internally because officials report it is difficult to verify an overcharge and because complainants withdraw voluntarily.
The reporting also notes that Seoul revised its policy in 2013 to allow foreigners to apply for compensation of 500,000 won (about $374) if their report leads to an administrative measure. Across outlets, the differing emphasis is on the image impact for tourism versus the low enforcement rate and the reasons complaints do not translate into penalties.