Ofcom releases new figures ranking UK broadband providers by the number of complaints, with some firms performing better than others in how many customers raise issues. The report covers a recent quarter and uses complaint data as the basis for the league table.
Across outlets, the coverage focuses on which providers attract the most complaints and notes that results are reported in complaint terms rather than service performance metrics. TechRadar and the Independent both frame the story around the “worst” or “most complained about” providers, while the Evening Standard and Belfast Telegraph emphasise that Ofcom’s latest data shows overall complaint numbers are lower than before.
While the outlets broadly agree on what Ofcom is publishing—an updated comparison of providers by complaints—their emphasis differs between highlighting the bottom of the ranking versus the trend in aggregate complaints.
