Salesforce has agreed to buy Fin, an AI customer service company formerly known as Intercom, in a deal valued at about $3.6 billion, pending regulatory approval. The acquisition is presented as part of Salesforce’s push to expand its enterprise AI and “agentic” offerings, including its Agentforce platform. Fin provides AI-powered customer agents designed to handle customer support inquiries and support agent workflows across multiple communication channels. Reports describe Fin’s flagship AI Agent as resolving customer queries without a human and as capable of operating across chat, email, WhatsApp, text message, phone, and Slack. Salesforce is expected to integrate Fin’s technology into its existing customer service and AI tooling. Multiple outlets also note that the transaction is a definitive agreement announced on Monday and that it is subject to standard regulatory review. The deal combines Fin’s customer-agent capabilities with Salesforce’s broader platform strategy, as the CRM company seeks to win more enterprise AI business and strengthen its position in the customer service automation market.
Salesforce to acquire AI customer service firm Fin for about $3.6 billion
Salesforce has agreed to buy Fin, an AI customer service company formerly known as Intercom, in a deal valued at about $3.6 billion, pending regulatory approval. The acquisition is presented as part o...
- Salesforce agrees to acquire Fin for about $3.6 billion, subject to regulatory approval.
- Fin is an AI customer service firm formerly known as Intercom.
- Fin’s AI Agent is designed to handle customer support queries and resolve issues without human agents.
- Fin’s AI Agent supports multiple channels including chat, email, WhatsApp, text/SMS, phone, and Slack.
- Salesforce plans to integrate Fin’s technology into its Agentforce AI-agent platform.
Salesforce is set to buy Fin, formerly known as Intercom, in a multibillion-dollar deal subject to regulatory approval.
2 months agoSalesforce is set to acquire AI customer service platform Fin for $3.6 billion. The deal, announced Monday (June 15), gives the customer relationship management company access to Fin’s AI agent, designed to resolve complex customer queries across channels including live chat, email, WhatsApp, SMS, phone and Slack. “Fin brings proven agent technology, a deep commitment to customer success, and […] The post Salesforce Increases AI Agent Focus With $3.6 Billion Fin Deal appeared first on PYMNTS.com.
2 months agoSalesforce Inc. has agreed to buy Fin, a firm that develops artificial intelligence-powered customer agents, for about $3.6 billion as the software company works to win new business for enterprise AI. Fin’s flagship product, AI Agent, handles customer queries via chat, email, WhatsApp, text message, phone and Slack. Bloomberg Intelligence Technology Analyst Anurag Rana joined Paul Sweeney and Scarlet Fu on "Bloomberg Intelligence." (Source: Bloomberg)
2 months agoSalesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that businesses can use to build custom AI agents that automate tasks.
2 months agoThe deal adds Fin's AI agent, which the company says resolves 76% of support queries without a human, to Salesforce's Agentforce platform
2 months ago
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