The Brihanmumbai Municipal Corporation (BMC) is planning to set up a dedicated call centre to help vehicle owners reclaim vehicles that have been towed, according to reports. The initiative is intended to make the process easier for owners who need information about where their vehicles are kept, how to verify ownership, and what steps they must follow to get them back. The call centre is expected to function as a centralized point of contact for residents, reducing delays and confusion that can arise when people are unable to quickly locate the relevant towing or holding details. The plan reflects the BMC’s focus on improving public communication around enforcement actions that result in towing. The reporting also indicates that the system is being developed to streamline coordination between enforcement teams and the public, so owners can receive timely guidance and complete reclaim procedures with fewer visits and administrative hurdles. The BMC’s proposal is aimed at providing clearer support during the reclaiming process, though timelines and the exact operating model are not specified in the provided excerpts.