The Canadian Radio-television and Telecommunications Commission (CRTC) issues a warning to Rogers Communications after the telecom provider starts charging several new fees that the regulator says conflict with a policy meant to prohibit such charges. In a letter dated Tuesday, the CRTC states it is aware that Rogers introduced a $40 device setup fee and a $25 shipping fee. The commission also indicates Rogers has added other related charges, bringing the total number of new fees it is warning about to three. The CRTC’s action follows a broader enforcement approach applied to Canada’s major telecom providers since a ban took effect on certain fee practices. Rogers is told to address the concerns raised by the commission and provide information about the fees. The CRTC’s letter signals that the regulator is monitoring compliance with the post-ban rules and is prepared to take further steps if the fees are found to violate the policy. The reports describe the CRTC’s warning as the latest development in an ongoing dispute over how telecom companies can charge customers for device and delivery-related costs.
CRTC warns Rogers over new device setup and shipping-related fees introduced after ban
The Canadian Radio-television and Telecommunications Commission (CRTC) issues a warning to Rogers Communications after the telecom provider starts charging several new fees that the regulator says con...
- The CRTC issues a letter warning Rogers about three new customer fees introduced after a related ban takes effect.
- Rogers is charging a $40 device setup fee, according to the CRTC.
- Rogers is also charging a $25 shipping fee, according to the CRTC.
- The CRTC says the fees appear to conflict with a policy that prohibits certain fee practices.
- The CRTC frames the warning as part of its broader monitoring and enforcement of compliance by major Canadian telecom providers.
Rogers Communications Inc. is the latest of Canada’s Big Three telecommunications providers to receive a rebuke from the CRTC over new fees introduced despite a policy meant to prohibit them. In a letter issued Tuesday, the commission says it is aware that Rogers began charging customers a new $40 device setup fee, a $25 shipping […]
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