India and South Korea discuss expanding cooperation in digital governance and public services, focusing on the use of technology to improve administration and service delivery. Indian officials highlight systems already used in public administration, including CPGRAMS, which supports grievance redressal, and the Digital Life Certificate system. They also point to broader digital governance platforms used to streamline public-sector processes.
The talks cover e-services and public sector innovation, with attention on how digital tools can support citizen-facing services and government operations. The discussion also includes the role of artificial intelligence in administration, including ways AI could be used to enhance efficiency and decision-making within government structures.
Overall, both sides indicate interest in deeper collaboration to share experience and explore joint approaches in areas such as digital governance platforms, digital public services, and technology-enabled administrative reforms. The reported focus remains on practical integration of digital systems and improvement of how public services are accessed and managed.
