Accounts from two outlets describe a confrontation at San Francisco International Airport involving a United Airlines customer and an employee. According to the reports, video shows the employee making remarks suggesting the customer should be reported to U.S. Immigration and Customs Enforcement. The employee is quoted as saying the customer “doesn’t act like a citizen,” then indicates he will call ICE. The outlets also describe the employee approaching the customer and reaching toward the customer’s phone during the incident. The reports focus on the alleged threat and the circumstances shown in the recording, including the employee’s language and subsequent actions. Both sources characterize the exchange as a customer service conflict that escalated into a threatened involvement of ICE. The articles do not provide a broader resolution in the excerpts provided, such as whether United has issued a formal response, disciplinary action, or investigative findings. The accounts are based on the video and the reported quotes from the airport incident.