The Malawi Communications Regulatory Authority (MACRA) orders mobile operators Airtel Malawi and Telekom Networks Malawi (TNM) to compensate customers after ruling that both companies increased service tariffs without giving the seven days’ public notice required under Malawian law. MACRA says the operators breached communications regulations by implementing tariff changes before completing the required notice period.
Both outlets report that the affected customers are those who purchased mobile phone bundles during a specific window, from June 26 to July 2. MACRA’s decision applies to subscribers who bought these bundles, indicating the compensation is linked to tariff increases that took effect during the period when notice was allegedly not properly provided.
MACRA, through its Director General Mayamiko Nkoloma, announces the ruling in a regulator statement. The regulator’s action directs the operators to provide compensation to eligible customers as determined by MACRA following the notice breach. The reports do not specify the compensation amounts or the exact mechanism, but they agree that MACRA has issued a formal directive against both operators.
