Apple’s Apple Store app is preparing for a feature that would add an AI-powered “virtual shopping assistant,” according to updates to the app’s privacy policy reported by multiple outlets. The policy describes a chat-style interface where users can ask questions about Apple products and receive guidance intended to help them decide what to purchase. Apple says it collects and uses data to personalize responses, including account information, device identifiers, chat details, carrier information, and location data when enabled. The policy also states that chat transcripts are saved and may be reused later when users return to the Apple Store app and for analytics. Apple indicates that, before sending chat content to outside “partners,” it removes personal identifiers. Those partners are described as using the provided information only to support Apple in generating a conversational response, suggesting possible use of third-party AI technology. The assistant is not reported as fully live yet in the Apple Store app, and outlets note it could be in limited testing. Separately, Apple already offers an assistant-style experience in its Apple Support app, though availability can vary by user or region.
Apple Store app privacy policy hints at upcoming AI shopping assistant
Apple’s Apple Store app is preparing for a feature that would add an AI-powered “virtual shopping assistant,” according to updates to the app’s privacy policy reported by multiple outlets. The policy...
- Apple’s Apple Store app privacy policy describes an upcoming “virtual shopping assistant” feature with a chat interface.
- The assistant is intended to answer questions about Apple products and help users decide what to buy.
- Apple says it collects data such as account information, device identifiers, chat information, carrier information, and location data (when enabled) to personalize responses.
- Apple states it saves chat transcripts and may use them for business analytics; it also describes possible opt-in use to improve the assistant.
- The policy says personal identifiers are scrubbed before sharing chat content with partners, who use the information only to help Apple provide the conversational response.
The privacy policy for the Apple Store app suggests that a new feature called Virtual Shopping Assistant could be implemented soon. It may function similarly to the Apple Support Assistant.Apple Support already has a chatbot, and soon, Apple Store will tooApple has been slowly increasing its use of AI tools both internally and in public-facing apps. While Apple still relies on humans for some support inquiries, AI is being offered in more locations.It seems Apple may have let slip that a new feature is coming to the Apple Store app. The Virtual Shopping Assistant feature is called out in the Apple Store app privacy policy, which was first spotted by MacRumors. Continue Reading on AppleInsider | Discuss on our Forums
1 hour agoApple has updated the Apple Store app’s privacy policy, adding terms regarding a yet-to-be-released virtual shopping assistant. Here are the details.
2 hours agoApple's privacy policy for the Apple Store app suggests it will soon get a virtual shopping assistant to help users decide what to purchase. The app will have a chat interface where users can ask questions about Apple products, with Apple using data like account information, device identifiers, chat information, carrier information, and location data to offer a personalized experience. Transcripts of chats are saved for later reference. Apple says that information is sent to its "partners" to help Apple provide a conversational response, which suggests Apple might be using a third-party AI model for the virtual assistant. Where the Apple Store app virtual shopping assistant is available, Apple collects and stores your account information, device identifiers, carrier information, chat information, and where enabled, location data to personalize the chat experience, provide relevant responses, and if you opt in, to improve the virtual shopping assistant. Before sharing the chat with our partners, Apple scrubs personal identifiers from it. These partners will use this information only to help Apple to provide a conversational response. Apple will save these transcripts to make them available when you return to the Apple Store app, for our business analytics, and if you opt in, to improve the virtual shopping assistant. The virtual shopping assistant interface is not live in the Apple Store app yet, though it is possible Apple is testing the feature with some users. Apple also added a virtual assistant to its Apple Support app, but that feature still hasn't rolled out to everyone.Tag: Apple StoreThis article, "Apple Store App Getting AI Shopping Assistant" first appeared on MacRumors.comDiscuss this article in our forums
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