Uber says it is cutting 10% of jobs in its customer service and “community operations” functions as part of an effort to simplify operations and increase the use of artificial intelligence. Multiple outlets report that the cuts affect the company’s global customer service network, with Uber describing the move as a way to “embrace AI.” Bloomberg and others say the change is part of a broader plan that also includes reorganizing aspects of the workforce.
Business Insider adds that, alongside the layoffs, Uber asks some employees who work remotely to return to offices, tying the requirement to customer-service operations. The Independent reports the company frames the decision around AI and notes that it is the second such staff reduction in two months. Engadget and The Next Web similarly describe the layoffs as shifting work away from parts of the customer service team toward AI-enabled processes.
The reports are based on statements from Uber or spokesperson comments provided to outlets, including references to Bloomberg.
