Uber cuts 10% of jobs in its customer service operations, according to multiple reports citing the company’s statements to Bloomberg and other outlets. The reductions affect roles within the customer service organization, described as part of Uber’s “simplify operations” effort and a broader push to “embrace” artificial intelligence. Uber frames the changes as operational restructuring, including plans to strengthen in-person collaboration while adopting AI tools for parts of customer support. Several outlets report that this is the first time Uber explicitly attributes a layoff to AI. The Independent also notes the cuts come as a continuation of recent workforce changes, describing it as a second round of layoffs within roughly two months, though the specific timing and scope of prior cuts are not detailed in the provided excerpts. No outlet included figures beyond the 10% reduction, and the reports do not specify which locations or job functions are most affected. Uber’s spokesperson says the company is simplifying its ranks and increasing AI adoption as part of the restructure.