A customer says a parcel sent in December worth about £500 containing make-up and other items for two teenagers has not been located by Evri, despite an initial delivery attempt. According to the customer, the delivery process starts with the parcel being posted for Christmas delivery. Shortly afterward, the customer receives a text from Evri indicating the driver cannot find the address. The customer says the parcel remains missing and that Evri has not been able to locate it since the failed attempt. The reports provided do not include further details on the address used, any subsequent tracking updates, steps taken by the sender to contact Evri, or any compensation outcome. No official statement from Evri is included in the provided sources. The situation is described as ongoing, with the parcel still not found months after the December incident.