Centrica, the owner of British Gas, is planning a major overhaul that includes cutting 1,300 jobs over the next two years, according to reports. The changes are described as targeting the customer operations function, where the workforce is expected to shrink by about 14%. The plan is presented as part of broader operational restructuring within Centrica’s business. Additional reporting also indicates further reductions tied to customer service roles, with one outlet stating Centrica plans to axe another 800 customer service jobs. The details across sources focus on the scale of the workforce reductions, the timeline (over two years for the larger figure), and the approximate percentage decrease in the customer operations team. The information does not provide further specifics in the excerpts supplied, such as the reasons for the restructuring beyond it being an overhaul, or how the cuts would be implemented. Overall, the coverage agrees on Centrica’s intention to reduce staffing levels in customer-facing operations at British Gas.