A passenger travelling on an Air India flight between Goa and Mumbai claims the airline caused damage to a tripod and that the issue was mishandled at the airport. According to the passenger, the matter remained unresolved for nearly three hours, after which they say they were met with dismissive behaviour while seeking help regarding the damaged item. The passenger also claims the tripod suffered damage valued at Rs 55,000.
Air India has responded to the complaint, stating its position on the incident. The reports describe the passenger’s account of delays and the alleged attitude of staff during the handling of the complaint, while also noting that the airline has offered a response. The overall accounts focus on the passenger’s allegation of both damage to the tripod and prolonged wait time before assistance was provided or the complaint was addressed.
The dispute centres on the extent of the damage and the airline’s handling of the passenger’s complaint following the flight from Goa to Mumbai.
