A consumer forum in Mumbai orders Flipkart and the seller to refund money after a buyer receives the wrong product. According to reports, a resident of Powai who ordered an iPhone 14 Pro (128 GB) via Flipkart received beard oil instead. The consumer commission holds that the delivery mistake amounts to unfair trade practices, noting that the issue is not resolved through the parties’ processes. Multiple outlets report that the orders include a refund of the purchase amount, along with additional components such as interest and compensation. One report specifies a refund of ₹1.11 lakh, while another cites a total award of about ₹2.14 lakh, including compensation for the phone price and “mental agony.” Another detail across coverage is that Flipkart and the seller face proceedings in the matter, including being dealt with ex parte for not adequately resolving the complaint. Apple India is reported to have been dismissed from the case, with the dispute framed as a delivery-related issue between the buyer, the marketplace, and the seller.