The UK Financial Conduct Authority (FCA) says motor finance customers do not need to pay to make a claim for compensation. The regulator states that some customers are being told they must use paid services, but the FCA’s position is that customers can pursue complaints without paying third parties. A survey commissioned for the FCA indicates that a significant share of motor finance customers—about 59%—have either already made a claim or are considering doing so. The FCA’s message focuses on customer access to redress and the process for raising concerns about motor finance products. While the reports note the level of interest in claiming compensation, they do not provide details on compensation amounts, specific firms involved, or the exact steps customers should follow beyond the regulator’s emphasis that payment is not required to submit a claim. The FCA’s intervention therefore centers on ensuring consumers understand they can claim compensation directly.