Khajuraho Airport, which is ranked among India’s highest for customer satisfaction, is currently operating without any commercial flights during July and August, according to reports. Passengers and travelers continue to praise the airport for factors such as cleanliness, facilities, and staff conduct. The gap between high passenger experience ratings and the absence of scheduled services has led to questions about how the Airports Authority of India evaluates airport performance.
Both outlets link the situation to broader issues in how aviation “success” is measured across airports. Smaller airports can produce higher passenger-satisfaction scores because they typically face less congestion and fewer queues than major hubs, where travelers may experience delays and crowded security areas. Meanwhile, India’s airport rankings are also being viewed as needing a balance between the quality of passenger experience and the availability of essential flight connectivity.
Flights to Delhi and Varanasi are expected to resume in October, restoring commercial operations after the current suspension period.
