A customer reports that an online currency order placed with bureau de change TravelFX for €1,000 for a summer holiday does not arrive. The customer says the euros were ordered online and that the currency was dispatched using Royal Mail Special Delivery. According to the available reports, the main issue is that the shipment fails to reach the recipient, and no delivery is received despite the stated dispatch method. The accounts focus on the customer’s experience and do not provide additional verified details such as tracking outcomes, the package’s delivery status, or whether the supplier offered a replacement or refund. The reports also do not include statements from TravelFX or Royal Mail, or information about whether any claims process was started. Based on what is published in the sources provided, the dispute centers on the non-delivery of a €1,000 currency shipment after it was marked as sent via Special Delivery.