Australia’s communications regulator, the ACMA, is taking legal action against Optus following a network outage in 2025 that is linked to failures connecting emergency calls to Triple Zero and deaths, according to multiple reports. The action comes after earlier public scrutiny of emergency-call reliability, with one report noting that the legal move occurs weeks after a Telstra network outage also raised concerns about Triple Zero call performance and related issues.
Both outlets describe the ACMA’s case as focused on whether Optus met its obligations to ensure emergency call services function correctly during the outage and whether failures contributed to harm. The reports say the regulator is seeking court remedies over the 2025 incident. They also highlight that emergency-call connectivity is a critical expectation for Australians and that emergency communication failures have serious consequences.
The ACMA’s proceedings are ongoing, and Optus is not described in the provided summaries as admitting fault. The reports emphasize the regulator’s view that emergency calling should connect reliably and that the 2025 incident warrants legal scrutiny.
