ScotRail apologises after the launch of a new ticket-booking app causes disruption for passengers on Thursday morning. According to reports, the rail operator replaces its previous app with an updated ticketing system, and the transition coincides with widespread problems for users trying to buy tickets.
Passengers reportedly find it difficult or impossible to complete bookings through the app during the initial launch period. Both outlets describe the situation as chaotic, with commuters unable to secure tickets using the new system.
ScotRail responds by issuing an apology to affected travellers and acknowledging the issues that occurred after the application was introduced. The accounts focus on the immediate impact on customers, particularly during the morning travel window when demand is typically high.
The reports do not provide detailed figures on the scale of the outages or whether services were affected beyond ticket purchasing, but they agree that the app rollout and ticket-booking failures are the central issue prompting the apology.
