eThekwini Municipality says it is taking steps to respond to urgent concerns raised about its indigent burial services. According to the municipality, it has provided assistance to 26 families under its Indigent Burial policy since June 2026. The concerns prompting the latest discussions relate to reported delays in service delivery and allegations that some payments are not being made. The municipality’s response is framed as an effort to address these problems and ensure the indigent burial programme continues to operate effectively for eligible families. While the report notes ongoing difficulties, it also highlights the level of support the municipality states it has already provided through the policy. The municipality’s intervention includes urgent engagement on the issues raised, reflecting sensitivity around timely burial assistance. Further details on the specific causes of delays and the status of disputed or overdue payments are not specified in the available account, but the dispute is under active consideration as discussions continue.