The Bureau of Meteorology (BOM) orders a sweeping independent review following public backlash over the rollout of its new $96 million website. Multiple outlets report that the review is prompted by a combination of issues tied to the launch, including technical and delivery problems and subsequent customer criticism. The coverage also links the situation to broader public relations failings around the rollout.
All reports describe the review as taking place months after the website launch, with BOM making the announcement after facing intense scrutiny from users. The outlets note the scale of the project and characterize the launch as disastrous, emphasizing that the backlash drew attention to how the changes were communicated and implemented.
While the sources do not provide detailed findings of the independent inquiry, they consistently state that BOM is seeking an external assessment of what went wrong and why, following widespread dissatisfaction after the new site was introduced.
