The Supreme Court directs the Centre, State governments, the Reserve Bank of India (RBI), and telecom authorities to implement standard operating procedures (SOPs) and mechanisms aimed at stopping “digital arrests” and improving fraud grievance redressal. The court’s order also asks authorities to strengthen processes that enable restoration of money to victims within set timelines. The directions focus on reducing the impact of online fraud schemes that typically involve threats of arrest and coercion through digital communication. In addition to enforcement and preventive measures, the court calls for practical grievance redressal channels, so complaints can be handled efficiently and victims can receive resolution without undue delay. Telecom authorities are included in the directive, reflecting the court’s view that connectivity and telecom-enabled channels play a role in such frauds. The RBI and financial system stakeholders are also tasked with ensuring fraud-related redressal and faster mechanisms for refunding or restoring funds once wrongdoing is established. The order is framed as a coordinated effort among government departments, regulators, and telecom bodies to address online harassment, prevent misuse, and improve victim outcomes through time-bound action.
Supreme Court directs SOPs to curb ‘digital arrests’ and ensure time-bound refunds
The Supreme Court directs the Centre, State governments, the Reserve Bank of India (RBI), and telecom authorities to implement standard operating procedures (SOPs) and mechanisms aimed at stopping “di...
- The Supreme Court directs the Centre, State governments, the RBI and telecom authorities to implement SOPs related to “digital arrests.”
- Authorities are asked to put in place mechanisms for grievance redressal for victims of online fraud.
- The RBI and financial stakeholders are directed to strengthen fraud redressal and money restoration/refund processes.
- The court includes telecom authorities in the directions, indicating coordination to address telecom-enabled fraud.
- The measures are intended to facilitate time-bound refunds/restoration of money to affected persons.
States, the RBI, and telecom authorities directed to strengthen fraud redressal and money restoration mechanisms
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