British Gas has agreed to pay £20 million following concerns about how prepayment meters were installed and treated for some customers. According to Sky News and the Daily Mail, the payment is made as part of a resolution related to a regulator’s probe into the fitting of prepayment meters, including cases described as being forcibly installed.
Both outlets report that the £20 million settlement is designed to compensate or address harm linked to the company’s conduct regarding these meters. The reporting indicates the agreement follows regulatory scrutiny and is intended to close the investigation without further proceedings.
The articles focus on the scale of the payment and the underlying issue of prepayment meters being fitted in a problematic way. They do not provide additional detail about specific customer groups, the timeframe of the conduct, or enforcement steps beyond the regulator-linked settlement. The reporting is consistent that the penalty and agreed payment amount are £20 million and that they are connected to regulator concerns about prepayment meter installations and customer treatment.
