British Gas is required to pay £20 million following controversy involving the fitting of prepayment energy meters. According to reports, debt agents working on behalf of the company broke into the homes of some customers, including vulnerable people, to install prepayment meters. The BBC reports that the issue centres on alleged forceful entry by agents used in the course of debt collection and meter installation. The Mirror adds that British Gas apologises for the controversy. Both accounts describe the same core allegations: that meters were fitted through home entry without consent, affecting customers who may be in vulnerable circumstances. The reporting does not indicate changes to policy in either source, but the payment order is presented as a consequence of the misconduct. The coverage portrays the matter as a dispute over how prepayment meters were installed and whether the approach used by agents acting for British Gas was appropriate, particularly for customers at risk.