Multiple reports say a Melbourne grandmother is left permanently disfigured following a hospital mix-up involving another patient. The accounts describe a “major hospital” incident in which the woman is allegedly mixed up with someone else, leading to injuries that result in lasting facial or body disfigurement. Both outlets characterize the outcome as permanent disfigurement, indicating the harm is not temporary or easily reversible. The reports focus on the fact of the mix-up and its consequences, but they do not provide further detail such as the specific hospital involved, the timeline, what procedure or treatment was affected, or whether any staff have been disciplined. Neither account includes additional corroborating details beyond the central allegation that the woman was incorrectly matched to another patient and that this error caused serious, lasting damage. The incidents are presented as a significant error in care with long-term effects for the grandmother.