India’s competition and consumer authority, the CCPA, fines nine digital platforms a total penalty of Rs 20 lakh over alleged use of “dark patterns” in apps and websites. The term refers to design and interface practices that can mislead or manipulate users into making choices they might not otherwise make. According to reports, the CCPA’s action targets multiple platforms, including e-commerce service Zepto, ticketing platform BookMyShow, and airline IndiGo, among the nine apps. The CCPA is described as concluding that the concerned platforms employed user interface techniques that violate consumer protection expectations under applicable rules. The penalties reflect regulatory scrutiny of app and website design elements such as choices, prompts, and navigation flows that may influence user decisions. While outlets list the affected platforms, the reports consistently frame the issue as a CCPA enforcement action related specifically to “dark patterns,” rather than broader product or service misconduct. The order underscores the regulator’s focus on transparency and user choice in digital transactions.
CCPA fines Zepto, BookMyShow and others Rs 20 lakh for using dark patterns
India’s competition and consumer authority, the CCPA, fines nine digital platforms a total penalty of Rs 20 lakh over alleged use of “dark patterns” in apps and websites. The term refers to design and...
- The CCPA penalises nine digital platforms over alleged use of “dark patterns.”
- The total fine amount reported across outlets is Rs 20 lakh.
- The affected platforms include Zepto, BookMyShow, and IndiGo, among the nine apps.
- “Dark patterns” are described as app or website designs that can manipulate or mislead users.
- The enforcement action relates to consumer protection compliance under applicable rules.
Zepto BookMyShow among platforms fined Rs lakh for using dark patterns
3 hours agoCCPA has penalised nine digital platforms for using what are known as "dark patterns" -- website and app designs that can manipulate users.
6 hours agoCCPA has penalised nine digital platforms for using what are known as "dark patterns" -- website and app designs that can manipulate users.
6 hours ago
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