A new Gallup survey in partnership with Edward Jones finds a gap between Americans’ use of AI for money-related guidance and their confidence in it. The poll reports that about 1 in 5 U.S. adults who sought financial advice in the past year used AI for that purpose. However, overall trust in AI as a source of financial guidance remains low: only about 27% of respondents say they have “some” or “a great deal” of confidence in AI’s expertise for managing money. The survey also finds that confidence in AI is lower than confidence in many other information sources, with only social media influencers ranking lower on trust.
Across the broader population, roughly 8 in 10 U.S. adults express at least some confidence in financial advisers, yet relatively few rely on professionals. The survey indicates that only about one-third of adults who sought financial advice turned to a professional financial adviser, while a larger share—about 73%—say they relied on their own internet research. Conducted in the spring and focused on adults at least 21 years old, the results point to mismatches between trusted advice sources and how people actually gather information.
