A consumer commission in Kerala orders Ola Electric to pay a customer ₹1.30 lakh in total compensation after finding deficiencies in service and unfair trade practices related to a faulty scooter. The order directs the company to refund ₹1,03,999 paid for the scooter, along with additional amounts as compensation and complaint-related costs.
The outlets describe similar findings: the commission concludes the customer faced repeated scooter defects and inadequate after-sales support. Times of India adds that the customer suffers financial loss and mental stress due to the problems, and it specifies that Ola Electric must settle the refund and compensation within 30 days. Mint focuses on the refund component and the overall compensation figure.
While the outlets differ slightly in emphasis—Mint highlighting the refund amount and Times of India detailing the broader rationale and timeline—they agree on the commission’s decision, the core charges, and the obligation to pay within a defined period.
