Some homeowners who paid about £11,500 for a heat pump say the system does not heat their homes as effectively as their previous boiler and leaves certain rooms below comfortable temperatures. They report that, even after installation, their heating performance is limited, with some areas not warming beyond about 12°C.
The accounts also say ongoing energy bills are higher than before the heat pump was fitted. In the reporting, the comparison is drawn against winter performance from the older heating system, with the homeowners describing the heat pump as struggling during cold conditions and failing to deliver the overall warmth they expected.
The outlets present these experiences as specific, household-level claims rather than verified, population-wide findings. The differing emphasis is mainly on cost and temperature outcomes—highlighting that the heat pump costs more to run for the household and does not match the prior boiler’s heating results in their home, particularly in certain rooms.
