Airlines and passenger advocates warn that proposed new consumer protections for air travellers could create a complex complaints process that leaves customers stuck in referrals between parties. Multiple reports say the concern centers on how complaints would be handled under the forthcoming framework, including where passengers should first lodge grievances and how disputes would be transferred between airlines, regulators, or other responsible bodies. Advocates argue the system should provide clear, timely pathways for resolving issues, rather than requiring passengers to repeat information or wait while their complaints are redirected. Airlines caution that unclear procedures could increase delays and administrative burdens, potentially undermining the intended consumer protections. The outlets describe the risk as a “referral roundabout,” suggesting passengers may be bounced between different entities rather than reaching a final decision quickly. The reports indicate the issue is being discussed as the protections are developed, with stakeholders seeking a process that is straightforward for consumers while also workable for airlines and relevant authorities.