Australian police tell a family that their missing teenage daughter has been found alive, but later provide a different update minutes afterward, according to reporting from the Daily Mail.

The account describes the family receiving the initial message and then being notified 18 minutes later of a “devastating truth,” prompting criticism of how the information was communicated. The outlets’ reporting frames the incident as a failure in process and underscores the distress caused by the brief period between the two updates.

The Daily Mail describes public anger toward police over the timing and accuracy of the first statement. However, the available details do not specify the full circumstances of the search, the investigation’s status at each point, or whether officials immediately corrected earlier information with additional context to the family.