Energy-related complaints handled by the ombudsman increase sharply, with reports saying the number of cases rises by 16% amid ongoing cost pressures. The increase is driven largely by disputes over billing.
Across outlets, the figures cited focus on the first half of 2026: billing disputes rise 15% year-on-year. The sources link the growth in complaints to household financial strain as energy costs remain a pressure point. While both reports describe the overall uptick and the billing-specific increase, they do not provide detailed breakdowns by supplier, region, or outcome of the cases.
The coverage is broadly consistent in the headline numbers but limited in additional context. No differences in methodology or definitions of “complaints” are highlighted, and there is no information about enforcement actions, refund amounts, or whether complaint resolution times change. Overall, the outlets present the same core trend: more energy complaints and more billing disputes in early 2026.
