A customer says British Gas took £19,700 from her account by direct debit, despite paying roughly £200 a month for electricity for about six years. The claim is that the company sent a bill for £19,700 and made the corresponding deduction from her account.
According to the outlet reporting the story, the customer expects the amount to be corrected or repaid. The report says that about a month after the larger payment was taken, British Gas had not refunded the money. The articles focus on the scale of the alleged error compared with the customer’s usual monthly payments, but they do not include additional details about the cause, whether the deduction was due to an adjustment or billing mistake, or what response British Gas provides in the reports provided.
