A viral video circulating online shows an alleged Access Bank customer saying her deposits are withdrawn under unexplained circumstances, leaving her balance at zero. The woman, whose identity is not disclosed in the reports, claims the withdrawals began around October 2025 and continued until her account dropped from about N3 million to nothing.
According to the video, she says she repeatedly visits a branch to report the issue and is told the matter is under investigation, including that headquarters has been contacted. The outlets also note that Access Bank has not issued an official public statement at the time of reporting, and one account includes that the bank’s media contact had not responded.
One report mentions unverified claims being discussed online that her SIM may have been attached to another person’s account after a period of inactivity, which the articles do not confirm. A bank customers’ representative quoted in the coverage says the bank owes the customer clarification and advises escalation to the Central Bank of Nigeria if the allegations are accurate, reflecting a focus on regulatory recourse and disclosure rather than proving wrongdoing.
