Commonwealth Bank of Australia (CBA) is criticised after a consumer reports being charged fees for more than 13 years for a card described as inactive. According to multiple outlets, the card had been returned to sender and destroyed, yet fees continued to be applied.
The accounts across the Sydney Morning Herald, The Age (Melbourne) and Brisbane Times focus on the dispute over who is responsible for the charges and why they persisted. In each report, the consumer says CBA staff are unable to identify the bank as the merchant responsible for charging the long-running fees, including during periods when the card was no longer in use.
While the outlets describe the same core facts, they differ slightly in emphasis and phrasing, with all characterising the situation as unreasonable. Together, the reports present a consistent picture of an extended fee period linked to an inactive or destroyed card, with difficulty in attributing the charges internally to a specific merchant or process at CBA.
