Telstra’s chief executive says the company has identified additional emergency calls that were not connected during a catastrophic nationwide network outage in July. The CEO says eight more calls to emergency services were missed after earlier findings that some people were unable to dial Triple Zero during the disruption.
The outage left tens of thousands of customers without service. It also meant that many customers could not reach emergency services, raising concerns about how the network failure affected urgent communications. Both outlets report that Telstra is continuing to account for what happened, including revisiting call-handling outcomes during the outage.
Across the two sources, the focus is on the new figure disclosed by the CEO and its implication that the initial impact assessment may have been incomplete. Neither outlet provides further technical detail or a breakdown of how the additional missed calls occurred, but both describe the disclosure as part of Telstra’s ongoing response to the incident.
