The FCC is proposing a public “robocall mitigation scorecard” that would rate phone service providers on how effectively they block illegal robocalls. The initiative is intended to show measurable outcomes of providers’ anti-robocall efforts rather than just administrative steps, and to help consumers compare performance across wireless, wireline, and VoIP providers.
According to the FCC, the scorecard would consider metrics that balance spam-blocking effectiveness with the risk of blocking legitimate calls. Sources report that the scorecards could use call-blocking statistics and also include information such as customer complaints and related enforcement actions. The FCC describes multiple possible grading formats, including letter grades, numeric scores, or categories such as low-, medium-, and high-risk.
Outlets also note that the proposal is aimed at domestic voice service providers with retail customers, and would not cover companies operating only as wholesale or intermediate providers. Ars Technica and Slashdot both frame the effort as an incentive for providers to improve their results while giving consumers more transparent information.
