An Oakland woman says she loses $12,145 after scammers impersonating Charles Schwab security drain her investment account following a frantic phone call. According to her account, the scammers pose as representatives and access funds, and she says she did not knowingly share information.
Charles Schwab says its investigation finds that a verification code was provided to a third party. The dispute centers on what information, if any, the woman transmitted during the call. The woman says she is pursuing the matter through arbitration and has contacted local police and the FBI, while the bank continues to review what occurred and how the code was used.
