HSBC CEO Georges Elhedery tells employees that artificial intelligence will eliminate some jobs even as it creates new opportunities. Speaking to staff, he urges workers not to “fight” AI and says the technology can help employees become “more productive versions of themselves.” The remarks come as HSBC is reported to be exploring a major operational overhaul that could affect around 20,000 jobs worldwide. Multiple outlets describe the bank’s plan as involving both automation and workforce changes, while emphasizing preparation rather than resistance. HSBC is investing in AI tools and training, aiming to help staff adapt to shifting roles and responsibilities. The CEO’s message is framed as an acknowledgment of job disruption paired with efforts to retrain or redeploy workers into roles that emerge as AI is adopted. Overall, the accounts present AI adoption at HSBC as part of a broader cost and efficiency push, with specific staffing impacts expected, while the company emphasizes managing the transition through investment in technology and training.