eThekwini customers are unable to purchase prepaid electricity tokens through third-party channels after a connectivity fault disrupts the city’s external prepaid electricity vending system. Residents cannot buy tokens via banking apps, retailers, or mobile vending platforms, leaving electricity purchases offline.
The municipality advises affected customers to use cash options available at designated Electricity Customer Service Centres while repairs continue. Several outlets report that selected municipal centres accept cash purchases, and that the vending system is expected to be restored as work progresses. The coverage focuses on the same practical impact—loss of access to prepaid tokens through common platforms—and the same interim workaround: purchasing tokens in person at specified service points.
While outlets differ mainly in emphasis—some describe the fault as disrupting external vending channels, others stress residents being directed to cash at municipal centres—none report an alternative set of payment methods beyond the cash-based centre option during the outage.
