A customer says she commissioned a bespoke wig from a London wig maker, paying a substantial deposit, but later claims the wig is the wrong colour and does not stay in place.
According to the account published by the outlet, the order is placed in August 2025 for a bespoke wig priced at about £3,077, with a deposit of £1,455 required upfront. The customer’s complaint focuses on the fit and appearance, alleging the wig slips and is not the expected colour, and she asks why she cannot receive a full refund.
The available sources present the same basic timeline and figures, but they are framed as a problem-solving consumer story rather than providing additional details about the retailer’s response, product specifications, return policy, or any testing/acceptance process. No other outlets are included here, so differing angles or corroborating facts cannot be assessed beyond the shared description of the order and the customer’s claimed issues.
