Woolworths apologises and opens an investigation after a video circulates online showing what appears to be fly larvae near chicken packs at its Bel Air store in Johannesburg. The retailer says it takes the matter seriously and responds to customer concerns.

The video prompts public reaction and scrutiny of food handling and hygiene practices. Woolworths’ response, as reported, focuses on acknowledging the issue, issuing an apology, and investigating the circumstances behind the alleged contamination. The report also indicates the retailer is working to establish what happened and whether any procedures were breached.

Different outlets in the story primarily align on the same core points: a customer-shared or widely circulated video, an apology from Woolworths, and the launch of an internal investigation. Details beyond the reported incident—such as whether authorities are involved or the outcome of checks—are not covered in the provided account.