Zomato starts levying an additional fee on cash-on-delivery (COD) orders. The change applies when customers choose to pay in cash at the time of delivery, rather than using other payment methods.
Both outlets report that the extra charge is not the same for all COD transactions. Instead, different fees appear depending on the transaction value, with varying amounts shown for different order totals.
The coverage focuses on the fee structure and how it is displayed at checkout or within the order flow. Neither outlet details the rationale for the new fee, the effective date, or whether it applies nationwide or to specific markets. The reports also do not specify any exclusions or impacts on refunds or order cancellations, beyond stating that COD orders face an added charge that varies by order value.
