A woman says she is left about £350 out of pocket after Ryanair declines a refund for a Spain trip cancellation following her son’s death. The woman, Tina McDermont, had cancelled the flight for her 18-year-old son after he died, but the airline tells her she does not qualify for a refund.
According to the reporting, the decision is linked to timing. Ryanair reportedly says it applies a cut-off for refunds in death-related cases, and that the relevant event falls about 24 hours outside that window. As a result, the airline does not process the refund the passenger family expects, despite cancelling the trip after the death.
The outlet frames the case as upsetting for the bereaved mother, while the airline’s position is presented around its policy and eligibility rules rather than the circumstances of the death itself. The case highlights how refund outcomes can depend on specific application timelines in airline terms and conditions.
