Complaints about water companies to the Consumer Council for Water increase by 84% year on year, the highest rise in the watchdog’s 20-year reporting history.
Reports say the jump is linked to customer pressure around household bills. The BBC notes that many complaints focus on affordability, after customers see steep increases to their water charges. Other outlets describe the same overall growth figure and present it as a significant change compared with previous years.
While the outlets agree on the scale of the increase and the watchdog involved, they differ mainly in emphasis. Some focus on the record nature of the rise, while the BBC adds detail about the most common reason customers complain, particularly concerns about how much they have to pay.
