A guest says they are locked out of a flat in Belfast until about 4am after receiving what they describe as incorrect key-collection information from Booking.com. The guest booked a property in Belfast for three nights costing £972 and, the night before arrival, received instructions about a lock box where the keys should be collected.
According to the accounts, the problem stems from the details provided for accessing the property not working as expected, leaving the guest unable to enter and waiting overnight until they eventually gain access. Both outlets present the incident as a failure in the information provided to the guest, though they do not include further verification from the accommodation owner or Booking.com in the material provided.
The two sources largely repeat the same narrative and do not offer differing perspectives or additional context such as the property’s response, any correction made by Booking.com, or the specific nature of the incorrect details beyond the lock box information.
