A new study finds that many Singapore residents are willing to allow artificial intelligence agents to shop on their behalf, but they want strong limits on how such agents operate. The survey suggests openness to “agentic” AI for purchasing, paired with support for the most stringent guardrails.
The findings come from research shared by Global Payments, which surveys people in seven countries, including the United States, China and the United Kingdom. Across the outlets, Singapore is highlighted as among the more receptive markets for delegated purchasing decisions, while respondents indicate the need for controls when no human is involved in making purchases. The specific emphasis varies by outlet, with some foregrounding overall willingness and others focusing on the degree of safeguards required.
Overall, the story centers on public expectations for how AI shopping agents should be regulated and constrained to earn trust, rather than on the introduction of any specific shopping product or policy.
