Apple says it is preparing a software update to address a bug affecting some iPhone 18 Pro and iPhone 18 Pro Max devices. Reported symptoms include the phone freezing and rebooting after a failed Face ID authentication attempt, with the device becoming unresponsive to touch input.
Multiple outlets report that Apple has acknowledged the problem and is working on a fix rather than treating it as a hardware fault. The update is expected to be released early next week. Coverage also reflects the shared assessment that the behavior points to a software glitch triggered during Face ID failure, leading to instability that ends in a restart.
While both outlets agree on the core issue and timing of the fix, they focus on different framing: one emphasizes Apple’s confirmation that a software update is forthcoming, while the other highlights the practical impact on affected users and characterizes the fix as part of a new firmware release scheduled for next week.
